This Privacy Policy explains how iOShea Care collects, uses, and protects your personal information when you visit our website, place an order, or contact us through WhatsApp, phone, or email. By using our services, you agree to the practices described here.

1. Information we collect

We collect information that helps us process your orders and provide support. This may include your name, phone number, email address, delivery address, payment details, and order history.
If you contact us on WhatsApp, we may also collect the messages you share relating to your order or inquiry.

2. How we use your information

We use your information to
process and deliver your orders
confirm payments
share order updates
help you choose the right products
provide customer support
improve our services and product recommendations

We only collect information that helps us serve you better.

3. Sharing your information

We do not sell or rent your information to anyone.
We only share your information with
trusted delivery partners who need it to deliver your order
payment processors who confirm your payment
support partners who help us serve you

These partners only receive the information needed to complete their tasks.

4. How we protect your information

We take your privacy seriously. We store your data securely and use safe systems to prevent loss, misuse, or unauthorized access.
While no online system is perfect, we follow strong procedures to keep your information safe at every step.

5. Your choices and rights

You can ask us to
update your information
correct mistakes
delete your information from our systems when possible
stop sending messages that are not related to your order

You can reach out at any time to request changes.

6. Cookies and website data

Our website may use cookies to improve your browsing experience. Cookies help us remember your preferences, understand how visitors use our site, and improve our services.
You can turn off cookies in your browser settings, but some parts of the site may not work as well.

7. WhatsApp communication

When you contact us on WhatsApp
we may use your messages to confirm orders or delivery details
we may send reminders or helpful updates related to your order
we do not share your WhatsApp number with outside companies

If you prefer not to receive updates, tell us and we will adjust your communication settings.

8. Children’s privacy

We do not knowingly collect personal information from children. Parents or guardians provide the details needed to place orders.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website. Your continued use of our services means you accept the updated policy.

10. How to contact us

If you have questions about this Privacy Policy or want to update your information, reach us through:

iOShea Care
Tel / WhatsApp: +254 792 617053
Email: hello@ioshea.co.ke

We are here to help you feel safe and supported every time you shop with us.